e999's Privacy Policy

1.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifiers and screen resolution
• Time of site access, session duration, and pages visited
• Referral URL (which site you came from before arriving at ours)
• Data collected through cookies and similar tracking technologies

2.1 Primary Purposes

We use your information for the following purposes:

• Account management: Registration, login, and ensuring account security
• Identity verification: Confirming the 21+ age requirement and KYC compliance
• Processing financial transactions: Completing deposits and withdrawals successfully
• Platform improvement: Analysing usage data to enhance the user experience
• Customer support: Helping you resolve issues
• Security: Preventing fraud, unauthorised access, and other harmful activity
• Communications: Sending important policy updates or account-related notifications

3.1 Sharing Information with Third Parties

e999 never sells, rents, or exchanges your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: Information required to process bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment service providers. These third parties are governed by their own privacy policies.
• Technology service providers: Information may be processed with selected trusted technology partners for server hosting, cybersecurity, and analytics services.
• Legal obligations: Disclosure of information may be required in response to a court order or a lawful request from a law enforcement authority.
• Fraud prevention: When assistance to relevant authorities is needed to investigate serious fraud or illegal activity.

5.1 Technical Security Measures

e999 follows industry-standard security practices to protect your information:

• SSL/TLS encryption: All data exchanged between the website and our servers is protected by industry-standard SSL encryption.
• Password hashing: Your password is never stored directly — only a one-way cryptographic hash is stored.
• Access controls: Only authorised staff have access to data, and only to the extent necessary.
• Regular security audits: Our systems undergo periodic security testing.
• Data backups: Secure backups of data are maintained.

7.1 User Rights

We believe every user should have proper control over their own information. At e999, you have the following rights:

• Right of access: The right to request details of what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information on your account.
• Right to erasure: The right to request deletion of your personal information in certain circumstances, unless retention is required by law.
• Right to restrict processing: The right to request that use of your information be limited in certain circumstances.
• Right to opt out: The right to request to stop receiving marketing communications at any time.
• Right to complain: The right to contact our support team if you have a complaint about our data practices.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

9.1 Data Transfer Policy

To provide our services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• Adequate safeguards are in place for the transfer of data.
• Third-party data processors comply with strong data protection standards.
• The level of protection described in this Policy is maintained under all circumstances.